Where is my maintenance page?
Please log in to the Manage DiscussionApps page and you'll get a page with links to all of your maintenance pages.
How do I create my own DiscussionApp?
I can't remember my password.
Please use the password reset page in order to reset your password.
How do I delete messages?
Log into your maintenance page, and click on one of the Edit Articles buttons at the bottom. Click the checkboxes for articles you want to delete. Be careful to only choose articles you want to delete. When you're set, click delete.
How can I appoint additional admins?
During creation of a DiscApp, an admin password is set. You can give this password as well as the admin url found in the Manage DiscussionApps page to anyone you would like to also be an administrator. Please note: this account has full control over your DiscApp!
How can I appoint a moderator?
Under the security settings for your DiscApp, you can add a user and appoint them "Edit" permissions. Users must be registered users in order to be added. This will allow the moderator to edit and delete messages. The moderator cannot access any other administrative controls. Moderators can access their moderator URL from the Account Settings page. There will be a section called "Applications you moderate" with a link.
Why is the IP address visible?
It's a case of cutting down on abuse. Since visitors see that their IP addresses are recorded, they think twice about posting a harassing message. You can turn off this feature under the security settings for your DiscussionApp. There is a checkbox to show/hide IP addresses.
Someone is posting nasty messages on my DiscApp!
Go to your maintenance page and click on the "Edit Messages" icon. Select the abusive messages and then press the button labelled "Report as Abuse". The messages will be copied to the DiscussionApp Abuse Database and the message will be deleted from your DiscApp as well as the IP address blocked. Don't acknowledge them! Abusers crave attention. Don't give it to them.
If the abuser persists, then you should contact his ISP and show them copies of the messages. Visit the DiscussionApp Abuse Database and do a search for the abuser's messages. You can plug in the appropriate values for DiscApp ID # and IP address. On the resulting search page, you can copy the URL in the address bar and send it to the ISP. Be certain that you include which timezone the recorded dates and times are in. You can use the AbuseIPDB service to track down the offender's ISP. If you send a complaint to an ISP, please cc firstname.lastname@example.org .
You may also block an IP address from posting by entering the IP address on your maintenance page. To access this feature, click the security icon (padlock).
How do I delete a DiscApp?
DiscApps can be deleted from the Manage DiscussionApps page. Set the status of the DiscApp you would like to delete to "Delete" and then click on "Save Changes". Your DiscApp as well as all messages will then be deleted.
What if I can't find the answer I need in the FAQ?
Visit the DiscussionApp Help Forum. If you can't find your answer, post a question and it will be answered either by our staff or other DiscussionApp owners.